Exchange, Return and Cancellation Policy

Exchange or return policy:

In cases of replacement or return, contact the WhatsApp number (+966578304969).

The replacement period is 7 days from the date of receipt of the order.

The return period is 7 days from the date of receipt of the order.

Replacement: Contact us via WhatsApp within 7 days from the date of receipt of the order, provided that the product is in its original condition.

(The outer packaging of the product has not been opened), and the customer bears the shipping cost of (40 riyals).

Return: Contact us via WhatsApp within 7 days from the date of receipt of the order, provided that the product is in its original condition.

(The outer packaging of the product has not been opened), and the customer bears the shipping cost of (30 riyals) which will be deducted when the amount is refunded.

In the event of an error by the store in one of the products, such as receiving a different perfume than the order, leakage or breakage, the customer will be compensated and his problem will be solved as soon as possible, provided that:

You will be contacted via WhatsApp within 7 days from the date of receipt of the request.

We are provided with a video and a clear picture of the defective product to submit to the store management and approve the compensation.

The store has the right to cancel the order and return the full amount paid by the customer in the event that the perfumes are not available or in the event of a technical problem.

If the customer wishes to return the products for any reason (and the outer packaging of the product has been opened), the return request will be rejected because the product was not in its original condition. Please note that this policy followed by Ernest Perfumes is consistent with the policy of the Ministry of Commerce regarding the field of perfumes and cosmetics.

In order for Ernest Perfumes to ensure the satisfaction of its customers and to provide them with a complete shopping experience, the product return will be considered and the request will be reviewed by the relevant department and approved, with 25% of the total order being deducted.

The process of returning perfumes by the shipping company takes from (3 - 8 days).

The refund process takes from (7-14 days).